About
Privacy Policy and Data Protection
This Privacy Policy explains how Dublin Wall Coatings collects, uses, stores, and protects your personal data, in line with Irish and EU law, and how you can contact us to access, correct, or delete your information.
Dublin Wall Coatings — Privacy Policy
Effective date: 22/05/2026
Business name: Dublin Wall Coatings (“we”, “us”, “our”)
Website: dublinwallcoatings.ie
Contact email: dublinwallcoatings@gmail.com
Phone: (083) 809-6199 Landline: (01) 1572-8000
Business address (optional): 20 Harcourt St, Saint Kevin’s, Dublin 2, D02 H364, Ireland
Dublin Wall Coatings respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, contact us, or request a quote.
This policy is designed to meet our obligations under the EU General Data Protection Regulation (GDPR) and Irish data protection law.
1) Who we are (Data Controller)
For the purposes of data protection law, Dublin Wall Coatings is the data controller of personal information collected through this website and our communications.
If you have any questions, contact us at: dublinwallcoatings@gmail.com
2) What personal data we collect
We may collect and process the following categories of personal data:
A. Information you provide to us
- Name
- Phone number
- Email address
- Address / area (for quoting and scheduling)
- Details about your property and requested works (e.g., wall type, issues like damp, photos you send, preferred dates)
- Any messages you send via forms, email, phone, SMS, WhatsApp, or social media
B. Information we collect automatically When you browse our website, we may collect:
- IP address (may be partially anonymised depending on settings)
- Device type, browser, operating system
- Pages viewed, time on pages, referral source
- Basic usage data via cookies and similar technologies (see Cookies section)
C. Photos / videos If you choose to share photos of your property for quoting, we may process those images. If we take photos of completed works, we will only use them for marketing with your permission (see Section 8).
3) How we use your data (and why)
We use personal data for the following purposes:
- To respond to enquiries and provide quotes
- e.g., replying to your message, arranging a site visit, preparing a quotation.
- To provide our services
- e.g., scheduling works, customer communication, invoicing, aftercare.
- To manage our business operations
- e.g., record keeping, internal administration, quality control.
- To improve our website and services
- e.g., analytics, troubleshooting, improving content.
- Marketing (only where permitted)
- e.g., posting before/after photos (with your consent), or contacting you about services where we have a lawful basis to do so.
4) Our legal bases for processing (GDPR)
Under GDPR, we must have a lawful reason to use your data. We rely on one or more of the following:
- Consent: where you explicitly agree (e.g., you ask us to contact you; you consent to marketing photos or optional cookies).
- Contract / steps before contract: to provide a quote or carry out works you request.
- Legal obligation: to comply with legal requirements (e.g., tax/invoicing records).
- Legitimate interests: to run and improve our business (e.g., keeping enquiry records, preventing fraud, basic website security/analytics), provided your rights don’t override these interests.
5) How we store your data and how long we keep it
We keep personal data only as long as necessary for the purpose it was collected.
Typical retention periods (you can adjust these):
- Enquiries/quotes not accepted: up to [6–24 months] to manage follow-ups and records
- Customers (work completed): up to [6–7 years] for invoicing/tax and business records
- Marketing consent (photos): until you withdraw consent, or we decide it’s no longer needed
- Website logs/security records: for a short period (often days/weeks) unless needed for security issues
We securely delete or anonymise data when it is no longer needed.
6) Who we share data with
We do not sell your personal data.
We may share data with trusted service providers who help us operate our business, such as:
- Website hosting provider / web developer
- Email provider
- Cloud storage (e.g., Microsoft/Google)
- Accounting/invoicing tools
- Analytics providers (e.g., Google Analytics) if enabled
- Advertising platforms (e.g., Meta/Facebook Pixel, Google Ads) if enabled
- Contractors or suppliers, where needed to deliver your service (e.g., scaffolding provider)
These providers only process data on our instructions (where required) and must keep it secure.
We may also disclose data where required by law, regulation, or legal process.
7) International transfers (outside the EEA)
Some of our service providers may store or process data outside Ireland/the EEA (e.g., US-based cloud tools). Where this happens, we ensure appropriate safeguards are used, such as:
- EU Commission adequacy decisions, and/or
- Standard Contractual Clauses (SCCs), and/or
- other lawful GDPR transfer mechanisms.
If you want details about transfers and safeguards, contact us at dublinwallcoatings@gmail.com
8) Before/after photos and testimonials
We may ask to take or use photos/videos of completed work for:
- quality control, and/or
- marketing (website, social media, brochures)
We will only use marketing photos with your permission.
Where possible, we avoid showing identifying details (e.g., house number). If a photo could identify you (faces, names, plates), we will request explicit consent.
You can withdraw consent at any time by emailing dublinwallcoatings@gmail.com Withdrawal won’t affect lawful use before withdrawal.
9) Cookies and tracking
Cookies are small files stored on your device that help websites function and improve.
We may use:
- Essential cookies (required for the website to work)
- Analytics cookies (to understand website usage and improve content)
- Marketing cookies (to measure ads and deliver relevant advertising)
Where required, we will ask for your consent before placing non-essential cookies (analytics/marketing). You can also manage cookies via your browser settings.
Cookie Policy: [link to your cookie policy page] (optional but recommended)
10) How we protect your data
We use appropriate security measures to protect your personal data, including:
- access controls and authentication on accounts/devices
- secure storage and limited access
- reasonable technical and organisational measures to reduce risk
No system is 100% secure, but we work to protect your data and respond appropriately to any incidents.
11) Your data protection rights (GDPR)
You have rights under GDPR, including:
- Access: request a copy of your data
- Rectification: correct inaccurate data
- Erasure: request deletion (where applicable)
- Restriction: limit how we use your data
- Objection: object to processing based on legitimate interests
- Portability: receive data in a usable format (in some cases)
- Withdraw consent: where processing is based on consent
To exercise your rights, email dublinwallcoatings@gmail.com We may need to verify your identity before responding.
12) Marketing preferences
If we send you marketing (where permitted), you can opt out at any time by:
- using the unsubscribe option (if available), or
- emailing dublinwallcoatings@gmail.com with the subject “Unsubscribe”.
We will respect your preferences.
13) Children’s privacy
Our services and website are not intended for children, and we do not knowingly collect personal data from children.
14) Links to other websites
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for their privacy practices. Please review their policies separately.
15) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised effective date.
16) Complaints
If you have a concern, please contact us first at dublinwallcoatings@gmail.com and we will do our best to resolve it.
You also have the right to lodge a complaint with the Irish supervisory authority:
Data Protection Commission (Ireland)
Website: https://www.dataprotection.ie/
Phone: (01) 765 01 00 / 1800 437 737
Dublin Wall Coatings 